Privacy Policy

At Sukses360, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI chatbot applications.

Table of Contents

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• • Contact information (name, email address, phone number, mailing address)
• • Business information (company name, job title, industry)
• • Account credentials and preferences
• • Payment and billing information
• • Communication history and project details
• • Profile information and user-generated content

Technical Information

• • IP address and device identifiers
• • Browser type and version
• • Operating system and device information
• • Usage data and analytics
• • Cookies and similar tracking technologies
• • Log files and error reports

AI Chatbot Interactions

• • Conversation history and chat messages
• • Voice recordings (if applicable)
• • User feedback and ratings
• • Session data and interaction patterns
• • Meta/Facebook platform information (when using our AI chatbot)

2. How We Use Your Information

We use your information for the following purposes:

• • Providing and maintaining our web design and development services
• • Processing payments and managing billing
• • Communicating with you about projects and services
• • Improving our AI chatbot performance and accuracy
• • Personalizing user experience and content
• • Analyzing usage patterns and service optimization
• • Marketing and promotional communications (with consent)
• • Legal compliance and fraud prevention
• • Customer support and technical assistance
• • Research and development for new features

3. Information Sharing

We may share your information in the following circumstances:

• • With service providers and contractors who assist in our operations
• • With Meta/Facebook when you use our AI chatbot on their platform
• • With payment processors for transaction processing
• • When required by law or legal process
• • To protect our rights, property, or safety
• • In connection with business transfers or mergers
• • With your explicit consent or direction
• • For legitimate business purposes with appropriate safeguards

4. Data Security

We implement industry-standard security measures to protect your information:

• • SSL/TLS encryption for data transmission
• • Secure servers and data storage facilities
• • Access controls and authentication systems
• • Regular security audits and updates
• • Employee training on data protection
• • Incident response and breach notification procedures
• • Third-party security assessments

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Remember your preferences and settings
• • Analyze website traffic and user behavior
• • Provide personalized content and advertisements
• • Enhance website functionality and performance
• • Prevent fraud and improve security
• • Enable social media features

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

6. Third-Party Services

Our services may integrate with third-party platforms and services, including:

• • Meta/Facebook Platform (for AI chatbot functionality)
• • Google Analytics and advertising services
• • Payment processors (Stripe, PayPal, etc.)
• • Cloud storage and hosting providers
• • Email marketing platforms
• • Social media platforms
• • Customer support tools

These third parties have their own privacy policies and terms of service. We encourage you to review them when using integrated services.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• • Access to your personal information
• • Correction of inaccurate or incomplete data
• • Deletion of your personal information
• • Restriction of processing activities
• • Data portability
• • Objection to certain processing activities
• • Withdrawal of consent
• • Non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Data Retention

We retain your information for as long as necessary to:

• • Provide our services and maintain our relationship
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Improve our services and AI chatbot performance
• • Protect against fraud and abuse

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• • Adequacy decisions by competent authorities
• • Standard contractual clauses
• • Binding corporate rules
• • Certification schemes and codes of conduct
• • Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

11. AI Chatbot Specific Terms

Meta Platform Integration

When you interact with our AI chatbot through Meta/Facebook platforms:

• • Your interactions are subject to Meta's Terms of Service and Privacy Policy
• • We may receive information from Meta about your interaction
• • Chat histories may be stored on both our servers and Meta's platform
• • We use this data to improve our AI responses and services
• • You can delete conversation history through the platform settings

AI Training and Improvement

We may use anonymized conversation data to:

• • Train and improve our AI models
• • Enhance response accuracy and relevance
• • Develop new features and capabilities
• • Monitor for misuse or inappropriate content

Data Accuracy Disclaimer

Our AI chatbot provides automated responses based on available information. While we strive for accuracy, AI responses may contain errors or outdated information. Always verify important information independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• • Post the updated policy on our website
• • Update the "Last updated" date
• • Notify you of material changes via email or platform notification
• • Provide a reasonable notice period for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For immediate assistance with our AI chatbot or technical issues, please use our standard support channels available on our website.